How long will my order take to arrive (including processing and shipping)? Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Disassociated Co does not charge additional handling or other hidden fees on orders. The calculated rate is determined based on the shipment weight, box size, location of delivery, and speed of delivery selected by the customer.

All warranty shipping is covered by Disassociated Co if the issue is determined to be a manufacturer or product defect. Products are covered under a one-year warranty from manufacturing defects from date of order delivery. The Disassociated Co warranty includes either a product repair or replacement of a “like-new” product. 

Use your order # to check the status of your order here. If you do not have your order number send us an email at staydisassociated@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at STAYDISASSOCIATED@GMAIL.COM. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at STAYDISASSOCIATED@GMAIL.COM.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Wipe with a damp cloth and let air dry.
*Do not use harsh cleaning products or chlorine bleach.
*Do not clean in washing machine or dry in dryer unit. Do not dry clean.

We currenly only offer shipping to Canada and the US.

If your shipment is marked as delivered or lost please contact us and the shipping service.

Our bags were designed to fit most festival standards for backpacks. Festivals typically require backpacks to be clear or hydration bags no larger that 13x17.